If you need desktop support that can be administered remotely, download the file below. When you run this application, this will share your desktop and I can remotely control your PC. When the session is done, right click the remote access icon in your taskbar and click on 'Close'.
Click RemoteAccess.exe to download.
You can either save the file to your desktop and then double click it or run it directly from the web.
Note: Some antivirus software packages and firewalls may try to block this application. You should set your antivirus to allow this application to run and verify that your firewall will not block it.